Do I need to pay a deposit or full program fees up front to hold a camp spot?
Your program spot is only confirmed once you have paid the non-refundable registration fee. If you are registering for a program that is 5 days or less in length, you will be charged the full non-refundable program fee at time of booking. If you are registering for a program that is 5 days or longer in length, you will be charged a 50% non-refundable registration fee and the remaining non-refundable balance will be charged 60 prior to the camp’s start date. If you are registering within 60 days of any camp start date you will be charged the full non-refundable program fee of the program at time of booking.
Can I get a refund if I cancel?
We highly recommend cancellation insurance for any program offered by The Alpine Club of Canada. See the Cancellations/Refund policy listed above.
Can someone take my spot if I cancel?
Yes, we may consider transferring your registration to another individual, provided they meet the requirements of the program. Once we get your replacement registered we will refund you your registration fee minus an admin fee to cover staff time and refund charges we face on our end. For camps under $1,000 this charge will 15% and for camp $1,000 and over this charge will be $150. In the case that we have a waitlist we will work with you to try and fill the spot.
What if the ACC cancels or changes the itinerary of the program?
Occasionally we encounter unforeseen circumstances beyond our control e.g. road closures, guide injury/illness, low registration, hut closures etc. Under these unforeseen circumstances, if we provide a suitable alternative itinerary which does not change the basic nature of the program, a refund will not be offered. If the basic nature of the program is changed, we will be in touch with registrants to offer the option of continuing with the program, or have the program fees refunded.
For all other cancellations, please see the Cancellation/Refund policy above.
Can I move my registration to the same program on a different date?
Changing dates on a program will be treated as though you are cancelling your spot. You will be responsible for finding someone to replace you on the camp you are no longer attending.
What if the program staff feel I am not suitably experienced or qualified for the program I have registered for?
In these rare circumstances, we will do our best to find a suitable alternative program for you (if the new program costs more you will be required to pay the difference. If the new program costs less, the ACC will refund you the difference). If a suitable alternative cannot be arranged, the ACC will refund the program fee, less a $100 administration fee.
If you have any doubts please contact the office before registering.
How do I register someone else?
In order to register someone else you need to log onto their profile or create a profile for them if they don't already have one. If you don' t know their log in details then you can call the office and we can complete the registration over the phone for them.
What if a program starts late or finishes early?
In these situations, we will refund participants any costs we are able to recoup e.g. hut bookings, food etc. If the first day of a program involves a helicopter or airplane flight delayed by weather, the participants will be responsible for paying for accommodation and food requirements during the delay. If a program is delayed at the end by weather, the ACC will provide additional guide days, food or accommodation at no additional cost to participants.
Why is my deposit or initial payment non-refundable?
As soon as you register for a program we start the process of getting the camp organized for you. This can look like hiring a second guide to keep our ratios low, organizing food, booking accommodation, reviewing registrations and other admin work. We also promise guides work once we reach a certain number of registrations. If you cancel, often we cannot recuperate any of the costs. On the office side, the camp work doesn’t start when you attend the first day, the work and excitement starts as soon as you register.