Registration Procedure and Cancellation Policy

Registration Procedure

Registration & Payments

Your contacts at the ACC for Adventures registrations are:

  • Nicole Sinclair, Mountain Adventures Coordinator (email, phone: 403 678 3200 ext. 213)
  • Tara McConnery, Programs Director (email, phone: 403 678 3200 ext. 218)

Give us a call if you are looking for more information on any of our camps and courses or have issues registering online.  

Please make sure you have read and agreed to the ACC’s Cancellation Policy as once your registration is confirmed you are bound to the terms of this policy. Please also ensure you have read and agreed to the ACC Waiver of Liability in English  or French. We will require a signed copy of this to be completed on the first day of the camp with the guide.

For all programs 5 days or longer:

  • A 50% non-refundable registration fee is due at time of registration. Remaining program balance is due 60 days prior to the program start date and is non-refundable. The balance due date will be listed on the participant registration confirmation email, as well as on the registration page. For registrations that are within 60 days of the program start date, full payment is required at the time of registration and the full payment is non-refundable.

     

    For all programs less than 5 days:

  • Full payment is required at the time of registration and is 100% non-refundable unless the ACC cancels the program (see below).

Cancellation Policy

Cancellations/Refund Policy

For all program 5 days or longer:

  • If we receive a cancellation request, and full payment was made more than 60 days in advance of the program start date, the registrant shall receive 50% refund of the full payment. If this request was made within 60 days of the program start date, no refund will be provided.

     

    For all program less than 5 days:

  • There are no refunds, as full payment is due at the time of registration.

     

    For all programs:

  • In very rare circumstances, the ACC may cancel an entire program, in which case, a future program credit or full payment refund may be offered, wholly at the discretion of The Alpine Club of Canada. 
  • Note that in the event of cancellation, the ACC is not responsible for any ancillary expenses incurred by a participant.
  • Should a participant need to cancel their registration and has purchased cancellation insurance, please refer to the insurance policy conditions. If a participant has not purchased cancellation insurance please refer to the cancellation/refund policy stated above.
  • Note that the ACC may accept a replacement participant for the program provided the replacement participant meets the program requirements.

COVID-19 UPDATE: Should a program be cancelled due to the COVID-19 pandemic , registrations made after May 1st 2020 will be given a spot on a future program. The ACC remains committed to providing a safe environment for its members and thanks participants for their understanding.

Frequently Asked Questions

Do I need to pay a deposit or full program fees up front to hold a camp spot?
Your program spot is only confirmed once you have paid the non-refundable registration fee. If you are registering for a program that is 5 days or less in length, you will be charged the full non-refundable program fee at time of booking. If you are registering for a program that is 5 days or longer in length, you will be charged a 50% non-refundable registration fee and the remaining non-refundable balance will be charged 60 prior to the camp’s start date. If you are registering within 60 days of any camp start date you will be charged the full non-refundable program fee of the program at time of booking.

 

Can I get a refund if I cancel?
We highly recommend cancellation insurance for any program offered by The Alpine Club of Canada. See the Cancellations/Refund policy listed above.

 

Can someone take my spot if I cancel?
Yes, we may consider transferring your registration to another individual, provided they meet the requirements of the program. In the event you choose to transfer your registration, there will be no payment refunds from the ACC and collection of program fees will be the responsibility of the original registrant.

 

What if the ACC cancels or changes the itinerary of the program? 
Occasionally we encounter unforeseen circumstances beyond our control e.g. road closures, guide injury/illness, low registration, hut closures etc. Under these unforeseen circumstances, if we provide a suitable alternative itinerary which does not change the basic nature of the program, a refund will not be offered. If the basic nature of the program is changed, we will be in touch with registrants to offer the option of continuing with the program, or have the program fees refunded.

 

For all other cancellations, please see the Cancellation/Refund policy above.

 

What if the program staff feel I am not suitably experienced or qualified for the program I have registered for?
In these rare circumstances, we will do our best to find a suitable alternative program for you (if the new program costs more, you will be required to pay the difference, if the new program costs less, the ACC will refund you the difference). If a suitable alternative cannot be arranged, the ACC refund program fee, less a $100 administration fee.

If you have any doubts about your suitability for a program, please get in touch with us before registering.


What if a program starts late or finishes early?
In these situations, we will refund participants any costs we are able to recoup e.g. hut bookings, guiding days, food etc. 

If the first day of a program involves a helicopter or airplane flight delayed by weather, the participants will be responsible for paying for accommodation and food requirements during the delay. If a program is delayed at the end by weather, the ACC will provide additional guide days, food or accommodation at no additional cost to participants.