Every season, participant cancellations happen due to unforeseen circumstances (injury, work commitments, financial difficulty, family illness etc.) While we fully sympathize with every situation, this policy is implemented strictly to ensure that everyone gets equal treatment and the Club doesn’t incur undue costs. We strongly recommend everyone purchase cancellation insurance upon registration either through the ACC or another provider to avoid the full or partial loss of your registration fees in these situations.
What do I need to pay upfront to hold a camp spot?
Your camp spot is only confirmed once you have paid the registration fee. If you are registering for a higher priced camp ($1,000 or more), well in advance (8 weeks before the start date), we offer the option to pay 40% of the total cost upon registration and the remainder 8 weeks out.
Can I get a refund if I cancel?
Be sure you can make your camp or course! In the event of cancellation, camp payments are partially refundable but only if you are able to find someone to take your spot. Office staff will share the email addresses of any available waitlists with you, but it is your responsibility to find a suitable replacement.
How much will I be refunded if I find someone to take my spot?
What if the ACC cancels or changes the itinerary of the camp?
Cancelling, refunding and re-registering people for camps and courses costs our office staff valuable time. Refunding credit cards also costs the Club up to 5% in transaction fees. If you do find someone to take your spot, we will refund your payments less an admin fee of $150 and 5% of any credit card refund.
Occasionally we encounter serious, unforeseen, logistical difficulties e.g. road closures, guide injury/illness, low registration, hut closures etc. In these circumstances, if we are to find a suitable alternative itinerary which doesn't change the basic nature of the camp, a refund won't typically be offered. If the basic nature of the camp is changed, we will be in touch with you ASAP to offer you the option of staying on the camp or receiving a full refund.
In very rare circumstances, a camp might have to be totally cancelled and you will be offered a full refund. Please note that in the event of cancellation, the ACC is not responsible for any expenses incurred by a participant in preparation for the trip (e.g. airline tickets, visa fees, equipment purchases etc.) so we recommend that you contact us before incurring these costs to assess the likelihood that the camp will run.