Do I need to pay a deposit or full program fees up front to hold a camp spot?
Your program spot is only confirmed once you have paid the non-refundable registration fee. If you are registering for a program that is 5 days or less in length, you will be charged the full non-refundable program fee at time of booking. If you are registering for a program that is 5 days or longer in length, you will be charged a 50% non-refundable registration fee and the remaining non-refundable balance will be charged 60 prior to the camp’s start date. If you are registering within 60 days of any camp start date you will be charged the full non-refundable program fee of the program at time of booking.
Can I get a refund if I cancel?
We highly recommend cancellation insurance for any program offered by The Alpine Club of Canada. See the Cancellations/Refund policy listed above.
Can someone take my spot if I cancel?
Yes, we may consider transferring your registration to another individual, provided they meet the requirements of the program. In the event you choose to transfer your registration, there will be no payment refunds from the ACC and collection of program fees will be the responsibility of the original registrant.
What if the ACC cancels or changes the itinerary of the program?
Occasionally we encounter unforeseen circumstances beyond our control e.g. road closures, guide injury/illness, low registration, hut closures etc. Under these unforeseen circumstances, if we provide a suitable alternative itinerary which does not change the basic nature of the program, a refund will not be offered. If the basic nature of the program is changed, we will be in touch with registrants to offer the option of continuing with the program, or have the program fees refunded.
For all other cancellations, please see the Cancellation/Refund policy above.
What if the program staff feel I am not suitably experienced or qualified for the program I have registered for?
In these rare circumstances, we will do our best to find a suitable alternative program for you (if the new program costs more, you will be required to pay the difference, if the new program costs less, the ACC will refund you the difference). If a suitable alternative cannot be arranged, the ACC refund program fee, less a $100 administration fee.
If you have any doubts about your suitability for a program, please get in touch with us before registering.
What if a program starts late or finishes early?
In these situations, we will refund participants any costs we are able to recoup e.g. hut bookings, guiding days, food etc.
If the first day of a program involves a helicopter or airplane flight delayed by weather, the participants will be responsible for paying for accommodation and food requirements during the delay. If a program is delayed at the end by weather, the ACC will provide additional guide days, food or accommodation at no additional cost to participants.